Sortino AI
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Privacy Policy

Last updated: November 16, 2024

Sortino AI Group
Website: sortinoai.com

Introduction

Sortino AI Group ("we," "us," or "our") understands the importance of your personal privacy. This Privacy Policy outlines our practices regarding the collection, use, and disclosure of your information when you use our website located at sortinoai.com, related mobile websites, and mobile applications (collectively, the "Websites"), and the services provided thereon (the "Service").

By accessing or using the Websites and the Service, you signify your agreement to be bound by this Privacy Policy. IF YOU DO NOT AGREE TO THIS PRIVACY POLICY, YOU MAY NOT ACCESS OR OTHERWISE USE OUR SERVICE OR PARTICIPATE IN OUR SERVICES.

Key Aspects of Our Privacy Practices Include:

  • Information Collection: What information we collect and why.
  • Information Usage: How we use that information.
  • Information Sharing: How we share information.
  • Your Choices: The options we offer regarding your information.

1. Personally Identifiable Information That We Collect

We may ask you for, or you may voluntarily submit, personally identifiable information when you are using the Service. This information may include, but is not limited to:

  • Your Name
  • Contact Information: Including address and email address.
  • IP Address
  • Other Personal Information

2. Non-Personal or Aggregate Information That We Collect

When you access our Service, we may automatically collect non-personally identifiable information, such as:

  • IP host address
  • Web pages viewed
  • Browser type
  • Operating system
  • Referring service
  • Search information
  • Device type
  • Page views
  • Usage and browsing habits
  • Similar data

We may aggregate demographic information (e.g., number of users in a geographical location) in a way that does not identify any individual. We may also combine information collected offline or from third-party sources.

Incidental Collection: If you believe we have inadvertently collected your personal information mixed with non-personally identifiable information, please notify us at privacy@sortinoai.com.

3. Information Usage

We will use your personally identifiable information as described below, unless you have consented to another type of use:

  • Service Provision: To provide and improve the Service.
  • Communication: To respond to your inquiries or requests.
  • Marketing: To send you emails about our services (you may opt-out at any time).
  • Third-Party Vendors: We may share your information with third-party vendors (e.g., Elastic Email) to fulfill the purpose for which you provided it.
  • Legal Compliance: To comply with laws, regulations, or legal requests.
  • Fraud Prevention: To investigate suspected fraud or violations of our policies.
  • Business Transfers: In the event of a merger, sale, or transfer of assets.
  • Affiliates: With affiliates in our corporate family with similar privacy practices.

Non-Personal Information: May be used for any lawful purpose and shared without restriction.

4. Cookies and Similar Technologies

Cookies: We use cookies and similar technologies to enhance your experience. These may include:

  • Customization: To tailor your experience on the Service.
  • Analytics: To understand how users interact with the Service.
  • Advertising Partners: Third parties may use cookies to serve ads based on your visits.

Your Choices: You can manage cookies through your browser settings. Disabling cookies may affect the functionality of the Service.

5. Analytics and Conversion Tracking

We use analytics services (e.g., Google Analytics) that use cookies and similar technologies to collect information about your use of the Service. This information helps us improve the Service.

6. Automatically Collected Information

When you access the Service or our emails, we may automatically collect information such as:

  • IP Address
  • Device Type and Identifiers
  • Browser Type and Language
  • Referring and Exit Pages
  • System Type
  • Content Accessed
  • Clicks and Time Spent
  • Dates and Times of Access

7. Security

We take reasonable measures to protect your information from unauthorized access. However, no Internet transmission is completely secure, and we cannot guarantee absolute security. You use the Service at your own risk.

8. Your Disclosures in Blogs and Social Media

Information you voluntarily share in public areas (e.g., blogs, forums, social media) may be viewed and used by others. We cannot control third-party use of such information.

Third-Party Logins: If you connect your account to third-party services (e.g., Facebook, Twitter), we may share information with them as described in this Privacy Policy.

9. Protection for Children

We do not knowingly collect information from children under 13. If we become aware of such collection without parental consent, we will delete the information in accordance with the Children's Online Privacy Protection Act ("COPPA").

10. Other Services

Our Service may contain links to third-party websites. We are not responsible for their privacy practices. Access linked sites at your own risk.

11. Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Changes will be posted on this page with an updated effective date. Your continued use of the Service signifies acceptance of the revised Privacy Policy.

12. Opt-Out Process

  • Email Communications: You can opt-out by clicking the "unsubscribe" link in our emails or contacting us at privacy@sortinoai.com.
  • Third Parties: We are not responsible for removing your information from third-party lists. Contact them directly to opt-out.
  • Updating Information: To update or correct your information, contact us at privacy@sortinoai.com.

13. Communications with Sortino AI Group

By providing your contact information, you consent to receive communications from us via:

  • Email, Physical Mail, Phone Calls, and Text Messages

Charges: Message and data rates may apply. You are responsible for any carrier charges incurred.

Consent Withdrawal: You may withdraw consent by contacting us at privacy@sortinoai.com.

User Submissions: Communications or materials you send to us are non-confidential and non-proprietary, except as covered by this Privacy Policy.

14. No Rights of Third Parties

This Privacy Policy does not create rights enforceable by third parties.

15. Site Terms of Use

Use of the Service is governed by our Terms of Use (the "Terms"). This Privacy Policy is incorporated into the Terms. By using the Service, you agree to be bound by both.

16. Servers

Our servers are maintained in the United States. By using the Service, you consent to the transfer and storage of your information in the United States, which may have different data protection laws than your country.

17. Governing Law

This Privacy Policy is governed by the laws of the State of California, regardless of your location. You consent to the exclusive jurisdiction of the courts located in Orange County, California, for any disputes.

18. Contact Us

For questions or concerns related to privacy, contact us at:

  • Email: privacy@sortinoai.com

  • Mailing Address:

    Sortino AI Group
24551 Del Prado #236
Dana Point, CA 92629

Effective Date: November 16, 2024